Order Cancellation
Last updated: 30 September 2026
You can cancel any order free of charge within 24 hours of placing it, as long as it has not shipped. After 24 hours we will still cancel if the parcel has not left us, so it is always worth asking.
How to cancel
Email info@moviestarjacket.com with your order number and the word Cancel in the subject line. You can also call +1 541 524 4224 during office hours, but please send the email too, so there is a timestamped record.
We confirm by email and release your refund the same business day. Card refunds then take 3 to 10 business days to appear, depending on your bank.
After the first 24 hours
We take 2 to 4 business days to prepare an order, so there is often still time. Ask us. If the parcel has not been handed to the carrier, we will usually cancel it and refund you in full.
Once the parcel is with the carrier, we cannot call it back. From that point, use our Return and Refund Policy: accept the parcel and start a return within 30 days of delivery.
Please do not refuse delivery
If you refuse a parcel, the carrier ships it back to us and bills us for the return leg. We treat a refused parcel as a return, so we refund the item price minus that carrier charge, the same way you would pay return shipping yourself. Any import duty already paid on a refused parcel is not refundable by us. Starting a normal return is almost always cheaper for you.
Clearance orders
Clearance and final sale items can be cancelled within the same 24 hour window, before dispatch. Once shipped, they cannot be returned for change of mind.
Custom and made to measure orders
We start cutting as soon as your measurements are confirmed, usually within 24 hours. A made to measure piece can be cancelled only before cutting begins. After that the jacket exists in your size alone and cannot be refunded. The product page states this before you order.
When we cancel an order
Occasionally we cancel from our side: an item sells out between your order and our pick, a payment fails verification, or billing and shipping details trigger our fraud checks. If we cancel, you get a full refund and an email explaining why. We never cancel silently.
