Refund policy

Last updated: 11 August 2026

You have 30 days from the day your jacket is delivered to start a return or an exchange, for any reason. You do not need to justify it to us. Ordered the wrong size, changed your mind, the colour was not what you pictured on screen: all of it qualifies.

How to start a return

There are two ways, and both reach the same team.

• Fill in the return form at https://moviestarjacket.com/pages/return-order
• Or email info@moviestarjacket.com with your order number and tell us whether you want a refund or an exchange

We reply within one business day with a return authorisation number and the exact address to send your jacket to.

Wait for the address before you ship anything

We do not publish a single return address, because the right one depends on your order.

Most orders ship from our production facility in Deira, Dubai, and most returns go back to the same place. Some returns are directed to our United States address in Saint Petersburg, Florida instead. Which one applies to your order is decided when we issue your authorisation number, and we tell you in that email.

A parcel sent to an address you found somewhere else, or sent without an authorisation number, arrives unmatched and cannot be linked to your order. That delays your refund and sometimes prevents it. One email first saves the whole problem.

Write the authorisation number on the outside of the box, pack the jacket so it arrives in the condition it left in, and use a tracked service.

Condition we need it in

Unworn, unwashed, with the original tags still attached and any protective packaging included. Free of stains, scents, smoke and pet hair.

Trying a jacket on indoors is expected and does not count as wear. Wearing it out for an evening does. Leather takes a mark from a single wear, which is the reason for the standard.

If a returned jacket does not meet the condition standard we contact you with photographs before we decide anything. You then choose between a partial refund or having the jacket sent back to you at no cost. We do not quietly reject returns.

Who pays return shipping

If you are returning because of size, fit or a change of mind, you pay the return shipping. We do not deduct it from your refund. You arrange and pay for the carrier yourself.

Because most returns travel internationally, get a quote before you book. If the cost looks close to the value of the jacket, email us first. We can sometimes route the return to a nearer address or find a cheaper option, and we would rather do that than have you abandon a return.

If the jacket arrived damaged, defective, or is not the item you ordered, we pay everything including the return shipping. Email us and we send a prepaid label. You are never out of pocket for a mistake we made.

Refunds

Once your return reaches us we inspect it within 2 to 3 business days, then issue the refund within 10 business days of that inspection. In practice most refunds go out in under five.

Refunds go back to the original payment method. Card refunds then take a further 3 to 10 business days to appear on your statement, which is your bank timeline rather than ours.

You get the full price of the jacket back, plus any sales tax charged on it. The original shipping cost is refunded only when the return is our fault. We do not charge a restocking fee.

Import duties you paid to your own customs authority are refunded by that authority, not by us. Most countries allow you to reclaim duty on a returned import, and your carrier can tell you how to file the claim.

Exchanges

Tell us the size or colour you want when you request the return. Once your original jacket arrives and passes inspection, we ship the replacement at our expense. Exchanges depend on the replacement being in stock, and if it is not we tell you at the point you ask rather than after we have your jacket.

What cannot be returned

Two categories only.

• Custom and made to measure pieces, meaning anything cut to measurements you supplied, since nobody else can wear it
• Final sale items, which are labelled as final sale on the product page before you add them to the cart

If an item was not labelled final sale, it is returnable. Everything else in the catalogue is returnable within 30 days.

Returns from outside the country you ordered from

The same 30 day window applies wherever you are. You are responsible for return shipping and for any fees your carrier charges to send the parcel back.

Declare the parcel as a returned item on the customs form so it is not taxed again on entry, and keep the tracking number. Once a parcel is with a carrier we cannot recover it if it goes missing, and an untracked return that never arrives cannot be refunded.

Changes to this page

The version live on the day you placed your order is the version that applies to it. Updates never apply retroactively to orders already placed.

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