Last updated: 30 September 2026
You have 30 days from the day your order is delivered to send it back for a refund or an exchange. You pay return shipping, unless we made a mistake. Clearance items are final sale. Everything below explains those three rules in plain terms.
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Question |
Answer |
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How long do I have to return? |
30 calendar days from the delivery date shown in your tracking |
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Who pays return shipping? |
You do for size, fit, color or change of mind returns. We do if the item arrived damaged, defective or wrong. |
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Is there a restocking fee? |
No |
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Can I return clearance items? |
No. Clearance items are final sale. |
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How do I get my money back? |
To your original payment method, within 10 business days of inspection |
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Can I exchange instead? |
Yes. You pay to send the first item back, we pay to ship the replacement. |
Any full price or regular sale item, within 30 days of delivery, in the condition described below. You do not need to give a reason. Wrong size, a color that looked different on your screen, or simply changing your mind all qualify.
Three kinds of items are excluded, and each one is labeled on the product page before you buy.
1. Clearance items. Anything bought from our Clearance collection, or marked "Clearance" or "Final Sale" beside the price, is sold as final sale. These are last pieces, discontinued colors and end of season stock that we will not remake, which is why they are priced so low. We cannot take them back for a refund, an exchange or store credit.
2. Custom and made to measure pieces. A jacket cut to measurements you gave us fits one person, so nobody else can buy it.
3. Anything else marked Final Sale, such as a sample. The label sits next to the price.
If a product page does not say Clearance or Final Sale, the item is returnable under this policy.
What if a clearance item arrives damaged or wrong? Final sale covers change of mind, not our mistakes. If a clearance or custom item arrives damaged, defective or different from what you ordered, email us photos within 7 days of delivery. We will replace it or refund it in full, shipping included.
Unworn outdoors, unwashed, with the original tags attached and the garment bag included. No stains, perfume, smoke or pet hair. Trying a jacket on at home is expected. Wearing it out for an evening is not, because leather creases and molds to the body within hours and we cannot sell it as new afterwards.
If a return does not meet this standard, we email you photos before deciding anything. You then choose between a partial refund or having the item sent back to you at our cost. We never quietly reject a return.
1. Within 30 days of delivery, fill in our return form or email info@moviestarjacket.com with your order number and whether you want a refund or an exchange.
2. We reply within one business day with a Return Authorization number and the address to ship to.
3. Pack the item carefully, write the Return Authorization number on the outside of the box, and send it with a tracked service. Keep the receipt and tracking number.
4. We inspect your return within 3 business days of it arriving and email you the result.
Please wait for our email before you ship. A parcel without a Return Authorization number cannot be matched to your order, and that delays your refund.
Most returns go back to our production facility in Dubai, United Arab Emirates. Some are routed to our office in Saint Petersburg, Florida. Your Return Authorization email tells you which address applies to your order.
Because most returns cross a border, a tracked international service can cost more than you expect. Get a quote before you book. If the quote looks high compared with what you paid for the item, email us first and we will look for a cheaper route with you.
On the customs form, describe the parcel as returned goods so it is not taxed again when it arrives.
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Reason for return |
Who pays to send it back |
Who pays to ship a replacement |
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Wrong size, fit, color or change of mind |
You |
We do |
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Damaged, defective or wrong item sent |
We do, with a prepaid label |
We do |
Once your return passes inspection, we refund within 10 business days to the payment method you used. Your bank may take another 3 to 10 business days to show it on your statement.
• Refunded: the full price you paid for the item, plus any sales tax charged on it, plus any import duty we collected at checkout.
• Not refunded: the original shipping charge (unless the return is our fault) and the return shipping you paid.
• No restocking fee, ever.
If you paid import duty or VAT directly to your own customs office on delivery, that office refunds it, not us. Most countries let you reclaim duty on returned goods, and your carrier can explain how.
Tell us the size or color you want when you request the return. As soon as your original item passes inspection, we ship the replacement at no charge. If the replacement is out of stock, we tell you when you ask, before you send anything back.
We issue a refund when your return reaches us. If a tracked return goes missing, send us the tracking number and we will help you file the claim with the carrier. An untracked return that never arrives cannot be refunded, which is the only reason we insist on tracking.
The same 30 day window and the same rules apply to every country we ship to.
The version live on the day you placed your order is the one that applies to it.
Email info@moviestarjacket.com or call +1 541 524 4224, Monday to Friday, 8:00 am to 8:00 pm Eastern Time. Related pages: Shipping Policy, Order Cancellation Policy, Size Guide.
7901 4th St N STE 300