Contact Us
Last updated: 30 September 2026
A real person on our customer care team reads every message, and we reply within one business day, usually within a few hours during office hours.
How to reach us
| Channel | Details | Best for |
|---|---|---|
| info@moviestarjacket.com | Order questions, returns, anything needing your order number | |
| Phone | +1 541 524 4224 | Sizing help before you buy |
| Contact form | Below on this page | Quick questions |
| Hours | Monday to Friday, 8:00 am to 8:00 pm Eastern Time | — |
If we miss your call, leave your number and we will call you back the same business day.
Get a faster answer
Put your order number in the first line of your message. That one habit saves a round of emails in almost every case.
| What you need | What to do |
|---|---|
| Where is my order? | Check Track your order first, then email us |
| Help choosing a size | Read the Size Guide, or call us |
| Return or exchange | Use the return form |
| Cancel an order | Email with Cancel in the subject line, within 24 hours |
| Privacy request | Email with Privacy Request in the subject line |
| Copyright or trademark concern | See our DMCA and Intellectual Property Policy |
| Wholesale or press | Email with Wholesale or Press in the subject line |
Our addresses
Customer service and correspondence
MovieStarJacket
7901 4th St N, Suite 300
Saint Petersburg, Florida 33702
United States
Production and dispatch
MovieStarJacket
24 Al Khabaisi Area, 13 B Street
Deira, Dubai
United Arab Emirates
Neither address is a shop, and neither accepts walk-in visits or unannounced returns. Returns need a Return Authorization number first, and we send you the right address with it.
Business details
| Trading name | MovieStarJacket |
| Legal entity | MovieStarJacket |
| Customer service office | 7901 4th St N, Suite 300, Saint Petersburg, Florida 33702, United States |
| Production and dispatch | 24 Al Khabaisi Area, 13 B Street, Deira, Dubai, United Arab Emirates |
| Phone | +1 541 524 4224 |
| info@moviestarjacket.com | |
| Hours | Monday to Friday, 8:00 am to 8:00 pm Eastern Time |
| Response time | One business day or less |
