Last updated: 11 August 2026

Someone reads every message that arrives here. Not a bot, and not a queue that empties on Monday.

How to reach us

Phone

541-524-4224, Monday to Friday, 8:00 am to 8:00 pm Eastern Time. If we miss you, leave a number and we call back the same business day.

Email

info@moviestarjacket.com. Replies within one business day, usually within a few hours during office hours.

Our addresses

Customer service and correspondence

Production and dispatch

Neither address is a shop, and neither is a returns address. Returns need an authorisation number first, and we send you the correct address along with it. Start a return at https://moviestarjacket.com/pages/return-order

Getting a faster answer

Put your order number in the first line of your message. That one habit removes a round trip from almost every conversation.

• Order and delivery questions: email, because we can look at your order while we read
• Sizing and fit before you buy: phone, because it is a conversation
• Returns: use the return form, or email us with your order number
• Press, wholesale and partnerships: email with the subject line Wholesale

Answers that are already on the site

Delivery times and rates: https://moviestarjacket.com/policies/shipping-policy

Returns and refunds: https://moviestarjacket.com/policies/refund-policy

Cancelling an order: https://moviestarjacket.com/pages/order-cancellation

Payment methods and billing: https://moviestarjacket.com/pages/payment-policy

Sizing: https://moviestarjacket.com/pages/size-chart

Tracking an order: https://moviestarjacket.com/pages/track-order

Business details